General Questions
What is ION?
- We support institutions of higher education with College Enrollment Software & Service and Default Aversion
- We provide overall administration of private loan management to institutions of higher education for loans originated by a lender outside of the Federal Direct Loan Program.
- We also support employers with Student Loan Repayment Benefits
We’ve been in the space since 2012 and operate as a third-party student loan servicer, as defined by the U.S. Department of Education.
Who partners with ION?
We work with institutions of higher education and employers throughout the U.S.
Why choose ION?
ION offers the most effective strategy, software, tools, and support to help borrowers navigate student loan repayment.
Student loans are a financial stressor impacting over 40 million Americans.
Since 2009, ION has helped over 3 million student loan borrowers avert or recover from default and find sustainable repayment.
Colleges and universities choose ION because we help them grow enrollments through our LinQ solution and help their students repay their student loan debt.
Employers choose us because we offer a voluntary benefit that helps households manage their financial stress, resulting in better recruitment, productivity, and retention.
Is ION a Debt Collector?
No. ION does not perform any activities defined or related to debt collection for debts considered to be in default.
User Questions
How do I set up an IonTuition account?
Just visit our User Registration page and sign up using your school or employer information.
Can I take out new student loans through IonTuition?
IonTuition is not a lender. We help you manage your existing federal and private student loans through our student loan repayment benefit programs.
What student loans can be managed on IonTuition?
Any US-originated student loans, including federal undergraduate and graduate loans, can be loaded into IonTuition automatically.
What if I don't have loans, but my family members do?
You can invite family members to create their accounts using the Family Benefit feature. You’ll need to create your account first.
Your family members will have the option of sharing their loan information with you.
Private Student Loan Servicing FAQ
Why did my loan servicer change?
ION is a leader in Federal student loan servicing to help college students. Your school has chosen ION to help its students manage BOTH their Federal and Private educational loans.
How will this transfer affect my loan status?
- Current: Current loans will remain current.
- Delinquent: Delinquent loans will be brought to current status when ION assumes your servicing.
- Forbearance: Your current forbearance status will continue until your approved time concludes.
I am on monthly auto-payments, will this information be transferred to ION?
No. Unfortunately, your banking information is not transferable from your previous servicer to ION. The last payment on AutoPay will be for the month of January. Your previous servicer will cancel and delete all other payments and payment information.
You must establish a new payment arrangement with ION. Please contact us or visit your online account to set up the new payments.
Will I still receive monthly billing statements?
Yes, you will. This process should be unchanged.
- Electronic Statements: If you were already receiving electronic monthly statements, you will continue to receive emailed billing statements.
- Paper Statements: If you were receiving paper statements, you’ll continue to do so by mail.
If you want to opt-in for e-billing, please contact us or update your communication preferences via your online account.
What if I cannot afford my monthly payment at this time?
Call us to make new reasonable and affordable repayment options. Contact one of our Loan Counselors today to learn more.